Terms of Service — Dominion Detailers
Legal

Terms of Service

Clear, straightforward policies for our mobile detailing services. Your trust matters to us.

Effective: January 1, 2025 A2P 10DLC-ready CPRA "Do Not Sell/Share" Mobile Service
Call: +1 (571) 304-5237 Book Now Print
Last updated: January 1, 2025

Terms of Service

Welcome to Dominion Detailers. By booking or using our mobile detailing services, you agree to these terms. We provide professional automotive detailing services for cars, RVs, boats, and other vehicles in the DC, MD, and VA area.

Acceptance of Terms
  • These terms apply to all services, bookings, and interactions with Dominion Detailers.
  • By submitting a booking request, you confirm you are at least 18 years old and authorized to make decisions regarding the vehicle.
  • We reserve the right to refuse service to anyone for any lawful reason.
  • We may update these terms; changes will be posted with an updated effective date.
Service Description
  • We provide mobile detailing services at your location within our service area (DC, MD, VA).
  • Services include but are not limited to: exterior wash & wax, interior detailing, ceramic coating, RV detailing, and boat detailing.
  • Specific services and pricing are outlined at the time of booking.
  • Service times are estimates and may vary based on vehicle condition and size.
Your Responsibilities
  • Provide accurate vehicle information and location details.
  • Ensure adequate space and access to water/electricity if required (we'll confirm needs during booking).
  • Remove or secure valuable personal items before service.
  • Disclose any pre-existing damage or special concerns about your vehicle.
  • Be available or designate someone to provide access to the vehicle.
Covers website data, analytics & advertising

Privacy Policy (US + CPRA)

We collect information you provide (name, email, phone, address, vehicle details) and technical data (cookies, IP, device info). We use it to schedule services, send reminders, process payments, and—with your consent—send marketing communications.

Information We Collect
  • Contact Information: Name, email, phone number, service address.
  • Vehicle Information: Make, model, year, condition, special requests.
  • Payment Information: Processed securely through our payment processor (we don't store full card numbers).
  • Technical Data: IP address, browser type, device info, pages visited, referral source.
  • Location Data: Approximate location for service delivery and service area verification.
  • Communications: Records of calls, texts, emails, and chat messages.
How We Use Your Information
  • Schedule and provide detailing services at your location.
  • Send appointment confirmations, reminders, and service updates.
  • Process payments and maintain transaction records.
  • Respond to inquiries and provide customer support.
  • Improve our services and website experience.
  • Send marketing communications (only with your explicit consent).
  • Comply with legal obligations and protect our rights.
Sharing & Disclosure
  • Service Providers: Payment processors, scheduling software, SMS providers, email services (under contract).
  • Analytics & Advertising: Google Analytics, Facebook Pixel, and similar tools (only with your consent).
  • Legal Requirements: When required by law, court order, or to protect our rights.
  • We do not sell your personal information to third parties.
  • "Sharing" for cross-context behavioral advertising is treated as "share" under CPRA—see opt-out controls below.
Your Privacy Rights (California & Certain States)
  • Right to Know: Request what personal information we collect, use, and share.
  • Right to Access: Request a copy of your personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Delete: Request deletion of your personal information (subject to legal exceptions).
  • Right to Opt-Out: Opt out of sale/sharing of personal information for targeted advertising.
  • Right to Limit: Limit use of sensitive personal information.
  • Right to Non-Discrimination: We won't discriminate against you for exercising your rights.
  • We honor opt-out preference signals (e.g., Global Privacy Control) where required by law.

Do Not Sell/Share My Personal Information · Submit a Privacy Request

Complies with TCPA/CTIA & carrier codes. A2P 10DLC registered.

SMS/MMS A2P Messaging Terms

By opting in to receive text messages from Dominion Detailers, you agree to receive appointment confirmations, service reminders, and—if you separately consent—promotional offers. Consent is not required to purchase services.

How to Opt In
  • Website Forms: Check the clearly labeled consent box when booking online.
  • Phone Booking: Provide verbal consent when scheduling by phone (recorded).
  • Keyword Opt-In: Text JOIN to (540) 300-2445 to subscribe.
  • In-Person: Provide written consent on booking forms.
Program Details
  • Message Frequency: Varies by service. Appointment messages: 2-4 per booking. Marketing messages (if opted in): up to 4 per month.
  • Message Types:
    • Transactional: Booking confirmations, appointment reminders, arrival notifications, service updates.
    • Marketing: Special offers, promotions, seasonal deals (requires separate opt-in).
  • Cost: Message and data rates may apply. We don't charge for messages, but your carrier may.
  • Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, and most major US carriers.
  • Delivery: Carriers are not liable for delayed or undelivered messages. Delivery depends on network performance.
How to Opt Out & Get Help
  • STOP: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to opt out. You'll receive one final confirmation message.
  • HELP: Reply HELP or INFO for assistance, or contact us at [email protected] or (571) 304-5237.
  • Opting out of marketing messages will not affect transactional messages (appointment confirmations, etc.).
  • You can opt back in at any time by texting START or UNSTOP.
Your Consent & Choices
  • You can opt in to transactional messages only, or both transactional and marketing messages.
  • Marketing consent is separate and optional—you can opt out of marketing while still receiving service updates.
  • We maintain detailed records of consent (timestamp, method, disclosure text) to comply with TCPA and carrier requirements.
  • You may revoke consent at any time by replying STOP or contacting us directly.
Compliance & Prohibited Content
  • We comply with TCPA, CTIA guidelines, and carrier messaging policies.
  • We do not send SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) or illegal content.
  • We do not send phishing, spam, or deceptive messages.
  • Our A2P 10DLC campaign is registered with The Campaign Registry (TCR).

For more information about how we handle your data, see our Privacy Policy above.

Booking & Scheduling

  • Bookings can be made online, by phone at (571) 304-5237, or via text.
  • We'll confirm your appointment via phone call and/or text message within 24 hours.
  • You'll receive a reminder 24 hours before your scheduled service.
  • On service day, our team will text you with an estimated arrival time.
  • Service times are estimates; actual time may vary based on vehicle condition.
  • We operate within DC, MD, and VA. Travel fees may apply for locations outside our standard service area.

Cancellation & No-Show Policy

  • Cancellation Window: You may cancel or reschedule at no charge up to 24 hours before your scheduled appointment.
  • Late Cancellation: Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of up to 50% of the service cost.
  • No-Show: If you are not available at the scheduled time and location, or if we cannot access the vehicle, you will be charged the full service amount.
  • Weather & Safety: We may reschedule due to severe weather or unsafe conditions at no charge to you.
  • Our Cancellation: If we must cancel, we'll notify you ASAP and reschedule at your convenience with no penalty.
  • To cancel or reschedule, contact us at (571) 304-5237 or reply to your appointment confirmation text.

Payments & Refunds

Payment Methods
  • We accept Visa, Mastercard, American Express, Discover, and digital payment methods (Apple Pay, Google Pay, Venmo, Cash App).
  • Payment is due upon completion of service unless other arrangements are made in advance.
  • For certain services or repeat no-shows, we may require prepayment or a deposit.
Pricing & Quotes
  • Prices are provided at the time of booking and may vary based on vehicle size, condition, and services selected.
  • Quotes are estimates; final price may be adjusted if vehicle condition differs significantly from what was described.
  • We'll notify you of any price changes before starting work.
  • Promotional pricing and discounts cannot be combined unless stated otherwise.
Refunds & Disputes
  • If you're not satisfied with our service, please contact us within 48 hours. We'll work to make it right.
  • Refunds are evaluated case-by-case and may be issued as full refund, partial refund, or re-service.
  • No refunds for services already completed unless there is a documented quality issue.
  • Refunds for prepaid packages or deposits are handled on a case-by-case basis.
  • Chargebacks: If you dispute a charge with your bank without contacting us first, we reserve the right to pursue the debt and may refuse future service.

Service Terms & Liability

Service Limitations
  • We are not responsible for pre-existing damage, wear, or defects to your vehicle.
  • Please disclose any known issues (cracked windshield, loose trim, paint damage, etc.) before service.
  • We are not responsible for items left in the vehicle. Please remove valuables.
  • Some stains, odors, or damage may not be fully removable; we'll do our best and inform you of limitations.
  • Ceramic coating and paint correction results vary by vehicle condition and are not guaranteed to be perfect.
Liability & Insurance
  • Dominion Detailers carries general liability insurance for our operations.
  • In the unlikely event of damage caused by our team, we'll work with you to resolve it fairly.
  • Our liability is limited to the cost of the service provided or the cost to repair documented damage caused by us, whichever is less.
  • We are not liable for indirect, incidental, or consequential damages.
  • You agree to inspect your vehicle immediately after service and report any concerns within 24 hours.
Access & Safety
  • You grant us permission to access and operate your vehicle as necessary to provide the service.
  • We'll treat your vehicle with care and respect.
  • Our team may take before/after photos for quality control and training purposes (not for marketing without separate consent).
  • If we determine a vehicle is unsafe to service (biohazard, infestation, structural damage), we reserve the right to decline service.

Service Warranty

  • Satisfaction Guarantee: We stand behind our work. If you're not satisfied, contact us within 48 hours and we'll make it right.
  • Ceramic Coating Warranty: Ceramic coating services come with a manufacturer's warranty (terms vary by product). We'll provide warranty details at time of service.
  • Workmanship: If an issue arises due to our workmanship within 7 days of service, we'll re-service at no charge.
  • Exclusions: Warranty does not cover damage from accidents, misuse, environmental factors, or normal wear after service.
  • Warranty claims must be made in writing with photos to [email protected].

Photo/Video Release

  • We may take before/after photos of your vehicle for quality control, training, and internal records.
  • Marketing Use: We will not use photos of your vehicle for marketing (website, social media, advertising) without your separate written consent.
  • If you consent to marketing use, we may edit, crop, or enhance photos and use them in perpetuity unless you revoke consent in writing.
  • We will make reasonable efforts to exclude personal information (license plates, personal items) from marketing photos.
  • You may revoke photo consent at any time by emailing [email protected].

Accessibility Statement

Dominion Detailers is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

  • We aim to conform to WCAG 2.1 Level AA standards where feasible.
  • If you experience any difficulty accessing our website or services, please contact us at [email protected] or (571) 304-5237.
  • We'll work with you to provide the information or service you need through an alternative method.
  • Feedback on accessibility is welcome and helps us improve.

Security & Data Retention

Data Security
  • We use industry-standard security measures including encryption (SSL/TLS), secure servers, and access controls.
  • Payment information is processed through PCI-compliant payment processors; we do not store full credit card numbers.
  • Our team is trained on data privacy and security best practices.
  • No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
Data Retention
  • We retain customer information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
  • Booking and service records: Retained for 7 years for business and tax purposes.
  • Marketing consent records: Retained for the duration of consent plus 3 years for compliance documentation.
  • SMS consent logs: Retained indefinitely to comply with TCPA requirements and defend against potential claims.
  • You may request deletion of your data subject to legal and business record-keeping requirements.

Disputes & Governing Law

Informal Resolution
  • If you have a concern or dispute, please contact us first at [email protected] or (571) 304-5237.
  • We're committed to resolving issues fairly and quickly.
  • Most concerns can be resolved through direct communication.
Governing Law & Venue
  • These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
  • Any legal action must be brought in the state or federal courts located in Virginia.
  • You consent to the personal jurisdiction of these courts.
Limitation of Liability
  • Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question.
  • We are not liable for indirect, incidental, consequential, or punitive damages.
  • Some states do not allow limitation of liability for certain damages, so these limitations may not apply to you.
Severability & Waiver
  • If any provision of these terms is found unenforceable, the remaining provisions remain in effect.
  • Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Do Not Sell or Share My Personal Information

If you're a California resident (or resident of another state with similar privacy laws), you can opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We also honor applicable opt-out preference signals like Global Privacy Control (GPC).

We'll process your request and send a confirmation within 15 days.

Privacy Request (Access/Deletion/Correction)

Submit a request to access, correct, or delete your personal information. We'll verify your identity and respond within the time required by applicable law (typically 45 days).

We'll verify your identity (to protect your privacy) and respond within 45 days. For faster processing, please provide as much detail as possible.

Contact Us

Dominion Detailers
Serving DC, MD & VA

Phone: (571) 304-5237
Email: [email protected]
Hours: Monday–Saturday, 8 AM – 6 PM

For privacy requests, compliance questions, or general inquiries, please use the contact information above. We typically respond within 1-2 business days.

© 2025, Dominion Detailers. All rights reserved.