Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Privacy Policy Overview
Welcome to Dominion Detailers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our mobile detailing services, visit our website, or communicate with us.
🔒 Our Privacy Commitment
We collect only what we need to provide excellent service. We never sell your personal information to third parties. You have control over your data and can exercise your privacy rights at any time.
Key Points:
- We collect contact, vehicle, payment, and technical information to provide detailing services.
- We use your information to schedule appointments, process payments, and communicate with you.
- We share information only with service providers necessary to operate our business.
- You have rights to access, correct, delete, and control your personal information.
- California residents have additional rights under CPRA/CCPA.
- We comply with TCPA and carrier requirements for SMS/text messaging.
Who We Are:
Dominion Detailers is a mobile automotive detailing service operating in Washington DC, Maryland, and Virginia. We provide professional detailing services for cars, RVs, boats, and other vehicles at your location.
Contact Information:
Phone: (571) 304-5237
Email: [email protected]
Service Area: DC, MD, VA
Information We Collect
We collect information that you provide directly, information collected automatically, and information from third-party sources.
📝 Information You Provide
Contact Information
- Name: First and last name
- Email Address: For booking confirmations and communications
- Phone Number: For appointment reminders and service coordination
- Service Address: Location where you want detailing services performed
- Billing Address: If different from service address
Vehicle Information
- Make, Model, Year: To prepare appropriate equipment and products
- Vehicle Type: Car, truck, SUV, RV, boat, etc.
- Color & Condition: To provide accurate quotes and service
- Special Requests: Pet hair, stains, odors, or other concerns
- Photos: Before/after photos you may provide or we may take
Payment Information
- Payment Method: Credit/debit card, digital wallet information
- Billing Details: Name, address, ZIP code
- Transaction History: Records of payments and services
- Note: We use secure third-party payment processors (Stripe, Square, etc.). We do not store full credit card numbers on our servers.
Communications
- Messages: Emails, text messages, phone calls, chat messages
- Feedback: Reviews, testimonials, survey responses
- Support Requests: Customer service inquiries and complaints
- Marketing Preferences: Your consent choices for promotional communications
🖥️ Information Collected Automatically
Technical & Usage Data
- Device Information: Device type, operating system, browser type
- IP Address: Your internet protocol address and approximate location
- Cookies & Tracking: See our Cookie Policy below
- Website Activity: Pages visited, time spent, links clicked, referral source
- Log Data: Access times, error logs, performance data
Location Information
- Service Location: Address where you request detailing services
- Approximate Location: Derived from IP address to verify service area
- GPS Data: Only if you enable location services on your device (optional)
🔗 Information from Third Parties
- Social Media: If you connect via Facebook or Instagram, we may receive basic profile information (name, email, profile picture) per your social media privacy settings.
- Referral Partners: If you're referred by a partner or affiliate, we may receive your contact information.
- Public Sources: Information from publicly available sources to verify service addresses.
How We Use Your Information
We use your personal information for the following purposes:
🚗 Service Delivery
- Schedule and coordinate mobile detailing appointments
- Provide detailing services at your location
- Send appointment confirmations, reminders, and arrival notifications
- Communicate about service details, delays, or changes
- Coordinate access to your vehicle and service location
💳 Payment Processing
- Process payments for services rendered
- Issue invoices and receipts
- Manage refunds and billing disputes
- Maintain transaction records for accounting and tax purposes
📞 Customer Support
- Respond to your questions, requests, and feedback
- Resolve service issues and complaints
- Provide technical support for our website and booking system
- Follow up on service quality and satisfaction
📱 Marketing & Communications (With Your Consent)
- Send promotional offers, discounts, and special deals
- Share seasonal service reminders (e.g., spring detailing, winter prep)
- Provide tips and advice for vehicle care
- Invite you to refer friends or leave reviews
- Note: Marketing communications require your explicit opt-in consent. You can opt out at any time.
📊 Business Operations & Improvement
- Analyze service trends and customer preferences
- Improve our website, booking system, and service quality
- Train staff and evaluate performance
- Conduct internal research and analytics
- Manage business operations, accounting, and compliance
🛡️ Legal & Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and other policies
- Respond to legal requests and prevent harm
- Maintain records for dispute resolution
Legal Basis for Processing (GDPR-Informed)
We process your information based on: (1) Contract – to provide services you've requested; (2) Consent – for marketing and optional features; (3) Legitimate Interests – to improve services and prevent fraud; (4) Legal Obligation – to comply with laws and regulations.
Your Privacy Rights
You have the following rights regarding your personal information:
🔍 Right to Know & Access
You can request to know what personal information we have collected about you, including:
- Categories and specific pieces of personal information collected
- Sources from which we collected the information
- Purposes for collecting or sharing the information
- Categories of third parties with whom we share information
📥 Right to Data Portability
You can request a copy of your personal information in a portable, machine-readable format.
✏️ Right to Correction
You can request that we correct inaccurate or incomplete personal information.
🗑️ Right to Deletion
You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention, completing transactions).
🚫 Right to Opt-Out
You can opt out of:
- Sale/Sharing: Opt out of "sale" or "sharing" of personal information for targeted advertising
- Marketing Communications: Unsubscribe from promotional emails and texts
- Cookies & Tracking: Manage cookie preferences or use browser settings
⚙️ Right to Limit Use of Sensitive Information
You can request that we limit the use of sensitive personal information (if applicable).
⚖️ Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights. You will receive the same quality of service regardless of whether you exercise your rights.
📝 How to Exercise Your Rights
To exercise any of these rights:
- Email: [email protected] with subject "Privacy Request"
- Phone: (571) 304-5237
- Online Form: Submit a Privacy Request below
We'll verify your identity (to protect your privacy) and respond within the time required by law (typically 45 days, extendable by 45 days if needed).
🔐 Identity Verification
To protect your privacy, we'll verify your identity before processing requests. We may ask for information such as your name, email, phone number, and recent service details. We'll only use this information for verification purposes.
California Privacy Rights (CPRA/CCPA)
If you're a California resident, you have additional rights under the California Privacy Rights Act (CPRA) and California Consumer Privacy Act (CCPA).
📊 Categories of Personal Information We Collect
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, email, phone, address, IP address | ✓ Yes |
| Customer Records | Contact info, payment info, service history | ✓ Yes |
| Commercial Information | Purchase history, service preferences | ✓ Yes |
| Internet Activity | Browsing history, website interactions | ✓ Yes |
| Geolocation Data | Service address, approximate location | ✓ Yes |
| Audio/Visual | Photos of vehicles, call recordings | ✓ Yes |
| Inferences | Service preferences, customer profile | ✓ Yes |
| Sensitive Personal Info | Precise geolocation (if enabled) | Limited |
🔄 How We Use & Share Personal Information
We use personal information for the business purposes described in the "How We Use Your Information" section above. We share information with service providers as described in the "Sharing & Disclosure" section.
💰 Sale & Sharing of Personal Information
Sale: We do not sell personal information for monetary consideration.
Sharing: We may "share" personal information for cross-context behavioral advertising (e.g., using Facebook Pixel, Google Ads to show you relevant ads on other websites). Under CPRA, this is considered "sharing" and you have the right to opt out.
Categories Shared for Advertising: Identifiers (email, phone), internet activity, inferences.
Opt-Out: Use the "Do Not Sell or Share My Personal Information" link below.
🕐 Retention Periods
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. See Data Retention section for details.
🌐 Global Privacy Control (GPC)
We honor opt-out preference signals such as Global Privacy Control (GPC) where required by California law. If your browser sends a GPC signal, we'll treat it as a request to opt out of sale/sharing.
📞 Authorized Agent
You may designate an authorized agent to submit privacy requests on your behalf. The agent must provide proof of authorization (signed permission or power of attorney). We may also require you to verify your identity directly.
SMS/Text Messaging Privacy
If you opt in to receive text messages from Dominion Detailers, this section explains how we handle your mobile information.
📱 What We Collect
- Mobile Phone Number: To send appointment reminders and service updates
- Consent Records: Timestamp, method, and disclosure text when you opt in
- Message History: Records of messages sent and received
- Carrier Information: Mobile carrier for message delivery
- Opt-Out Requests: Records of STOP commands and opt-out preferences
📨 How We Use Mobile Information
- Send appointment confirmations and reminders
- Notify you when our team is on the way
- Send service updates and completion notifications
- Send promotional offers (only if you separately opt in to marketing)
- Respond to your text message inquiries
🔐 SMS Privacy & Security
- We use secure, TCPA-compliant SMS platforms (Twilio, Bandwidth, etc.)
- Your mobile number is never sold or shared for marketing purposes
- We maintain detailed consent records to comply with TCPA and carrier requirements
- Messages are encrypted in transit
- You can opt out at any time by replying STOP
🚫 Opting Out of Text Messages
To stop receiving text messages:
- Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message
- Contact us at (571) 304-5237 or [email protected]
- Opting out of marketing messages will not affect transactional messages (appointment confirmations)
For complete SMS terms, see our SMS/MMS A2P Messaging Terms.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
🔒 Security Measures
- Encryption: SSL/TLS encryption for data in transit; encryption at rest for sensitive data
- Access Controls: Role-based access; only authorized personnel can access customer data
- Secure Servers: Data stored on secure, monitored servers with firewalls and intrusion detection
- Payment Security: PCI-DSS compliant payment processors; we don't store full credit card numbers
- Regular Audits: Periodic security reviews and vulnerability assessments
- Employee Training: Staff trained on data privacy and security best practices
- Incident Response: Procedures in place to respond to data breaches
⚠️ Limitations
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
🚨 Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will:
- Notify affected individuals without unreasonable delay
- Provide information about the breach and steps you can take
- Notify relevant authorities as required by law
- Take steps to mitigate harm and prevent future breaches
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
📅 Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking & Service Records | 7 years | Business records, tax compliance, warranty claims |
| Payment & Transaction Data | 7 years | Accounting, tax, fraud prevention |
| Marketing Consent Records | Consent duration + 3 years | Compliance documentation |
| SMS Consent Logs | Indefinitely | TCPA compliance, legal defense |
| Customer Communications | 3 years | Customer service, dispute resolution |
| Website Analytics | 26 months (Google Analytics default) | Usage analysis, improvement |
| Photos (Internal) | 3 years | Quality control, training, warranty claims |
| Photos (Marketing) | Until consent revoked | Marketing, portfolio |
🗑️ Deletion
After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion subject to legal and business record-keeping requirements.
📦 Archived Data
Some data may be retained in archived or backup systems for disaster recovery purposes. Archived data is not actively used and is subject to the same security protections.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
- You must be at least 18 years old to book our services
- If we learn we've collected information from a child under 18, we'll delete it promptly
- Parents/guardians who believe we've collected their child's information should contact us immediately
International Users
Dominion Detailers operates in the United States (DC, MD, VA). Our services are intended for U.S. residents.
- Data Location: Your information is stored on servers located in the United States
- Data Transfers: If you access our services from outside the U.S., your information will be transferred to and processed in the U.S.
- U.S. Privacy Laws: Your information is subject to U.S. federal and state privacy laws
- GDPR: While we're not required to comply with GDPR (we don't target EU residents), we've adopted GDPR-informed practices where feasible
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- Notice of Changes: We'll post the updated policy on our website with a new "Effective Date"
- Material Changes: For significant changes, we'll notify you via email or prominent notice on our website
- Your Continued Use: Continued use of our services after changes constitutes acceptance of the updated policy
- Review Regularly: We encourage you to review this policy periodically
Current Version: Effective January 1, 2025
Do Not Sell or Share My Personal Information
California residents and residents of other states with similar privacy laws can opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
What This Means
We don't sell your information for money. However, using tools like Facebook Pixel and Google Ads to show you relevant ads may be considered "sharing" under California law. Opting out will limit personalized advertising but won't affect our core services.
We'll process your request within 15 business days and send a confirmation. We also honor Global Privacy Control (GPC) signals from your browser.
Submit a Privacy Request
Exercise your privacy rights by submitting a request to access, correct, or delete your personal information.
🔐 Identity Verification
To protect your privacy, we'll verify your identity before processing your request. We may ask for additional information such as recent service dates or booking details. We'll respond within 45 days (extendable by 45 days if needed).
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Dominion Detailers
Mobile Detailing Services
Serving Washington DC, Maryland & Virginia
📞 Phone: (571) 304-5237
📧 Email: [email protected]
🕐 Hours: Monday–Saturday, 8 AM – 6 PM EST
For Privacy Requests:
- Email: [email protected] with subject "Privacy Request"
- Phone: (571) 304-5237 (ask for privacy inquiries)
- Online: Use the Privacy Request Form above
We typically respond to privacy inquiries within 1-2 business days and complete privacy requests within 45 days.
